Privacy Policy
Welcome to Iztia! We're grateful for your trust and for choosing our services. This Privacy Policy is crafted in accordance with relevant laws and regulations in the UAE. We strongly advise you (referred to as "User") to carefully review all sections of this Policy, especially those concerning your critical interests, disclaimers, applicable laws, and dispute resolutions. By utilizing IZTIA services, you agree to adhere to the terms and conditions outlined in this Privacy Policy.
We value and safeguard the privacy rights of all internet users. Your personal information will be utilized and disclosed in accordance with this Privacy Policy to provide more precise and personalized services. We handle such information meticulously and responsibly. Unless explicitly specified in the Privacy Policy, we will not disclose this information to the public or any third party without your consent. By accepting our services, you acknowledge and accept that this Privacy Policy is an integral part of Iztia, and you are bound to comply with its terms as outlined in our User Agreement.
- Definitions
The terms listed below hold the same meanings and interpretations whenever they appear on the Iztia website:
Account: Refers to the account legally registered by an Iztia user through Iztia.
UAE: Abbreviation for the United Arab Emirates.
Cookies: Small text files placed on your PC, mobile device, or any other device, containing a detailed history of your browsing on the website and other information.
Device: Mobile phone, PC, or other devices accessing the Iztia website.
User Information: Information necessary to register on Iztia, browse Iztia's website, or use Iztia Services, and data generated during such processes.
Usage Data: Data automatically collected during website browsing or service usage.
Service Provider: A third-party company or individual providing services on behalf of Iztia Company.
Third-Party Service Provider: Any natural person, legal person, or unincorporated organization other than Iztia Company that provides services, software, or sells goods.
Partner: Carriers (such as DHL), third-party payment processors (PayPal, Stripe, and Payoneer), Shopify, WooCommerce, Shipstation, Shopmaster, Lazada, Shopee.
Essential Information: Certain information required for our service. Failure to provide it will affect our service to you.
Non-essential Information: Information provided by you. You can opt not to provide such information, and it will not affect our service to you.
- Legal Statement
You affirm that any personal information provided to or collected by Iztia with your authorization must be authentic, correct, complete, legal, and effective, and should be promptly updated for any alterations. You acknowledge that Iztia has the right to verify the authenticity of your personal information through a credit institution or a linked bank account. You are liable for any legal consequences arising from providing illegal, inauthentic, incorrect, or incomplete personal information, and you agree that Iztia has the right to cease providing services in such cases.
Unless otherwise specified, all products, technologies, programs, software, and data of Iztia, relevant domains, symbols, names, and other information involving relevant intellectual rights of Iztia are the properties of Iztia and its associates. Without authorization from Iztia, no individual has the right to surveil, copy, broadcast, display, or download such properties using robot or spider programs for unauthorized use by themselves or any other individual or party.
You shall be responsible for all content uploaded by yourself, including but not limited to reviews, used items, texts, pictures, videos, etc. Such content is provided by Iztia for sharing purposes, and it does not imply that Iztia agrees with it or has verified its authenticity.
III. What Information Does Iztia Collect?
Certain information is necessary for our service. If you choose to accept our service, we need to collect or be authorized to collect 9 types of Essential Information, including:
Identification information such as your name, address, and phone numbers.
Payment information.
Your location information.
Name, addresses, and phone numbers listed in your Addresses.
Comments and emails sent to us.
Personal description and photograph in your profile.
Information and documents regarding identity, including Social Security and driver's license numbers.
Corporate and financial information.
Device log files and configurations, including Wi-Fi credentials.
Non-essential Information, including information provided by you. This information is optional but can help us improve our services and develop products. You can choose not to provide such information, and it will not affect our service to you.
Information You Provide: We receive and store any information you provide in relation to Iztia Services, including information required during registration:
Identification information such as your name, address, and phone number.
Payment information.
Your location information.
Name, addresses, and phone numbers listed in your Addresses.
Information you can choose not to provide:
Comments and emails sent to us.
Personal description and photograph in your profile.
Information and documents regarding identity, including Social Security and driver's license numbers.
Corporate and financial information.
Device log files and configurations, including Wi-Fi credentials.
You can choose not to provide such information, but you may not be able to take full advantage of Iztia Services.
Automatic Information: We automatically collect and store certain types of information about your use of Iztia Services, including information about your interaction with content and services available through Iztia Services. This includes information collected from your browser when you use our service or access our website, such as your IP address, browser type, language preference, date and time of visits, device type, operating system, webpage requests, email address and password, location of your device, content interaction information, device metrics, Iztia Services metrics, location of your device running an application, version and time zone settings, and purchase and content use history.
Information from Other Sources: Your personal information legally collected from business associates, including updated delivery and address information from our carriers or other third parties, and account information, purchase or redemption information, and page-view information from merchants with which we operate co-branded businesses or provide services.
- For What Purposes Does Iztia Use Your Personal Information?
Essential Information provided to us will be used for:
Products and other services. We use such information to process orders, deliver products, offer services, proceed with payments, and communicate with you about orders, products, services, and promotional offers.
Voice, image, and camera services. When you use our voice, image, and camera services, we use your voice input, images, videos, and other personal information to respond to your requests and provide the requested service to you.
Legal obligations. In certain cases, we collect and use such information to comply with laws. We collect user information regarding the place of business and bank account for identification and other purposes.
Communication. We use such information to communicate with you about Iztia Services via different channels (e.g., by phone, email, chat).
Non-essential information will be used for:
Products and Services. We use such information to develop, improve our services, including troubleshooting, analyzing performance, fixing errors, and improving the usability and effectiveness of Iztia Services.
Recommendations and Personalization. We use such information to recommend features, products, and services that might be of interest to you, identifying your preferences and personalizing your experience with Iztia Services.
Fraud Prevention and Credit Risks Evaluation. We use personal information to protect users, Iztia, and others. We may also use such information to evaluate credit risks with scoring.
- How Does Iztia Handle, Share, Transfer, and Disclose Your Personal Information?
User information is a significant part of our business, and we will not sell or leak it to others, with the following exceptions:
(1) Information sharing: We share information with Iztia's service provider or a specific partner involved in Iztia's operation that will guarantee the confidentiality of user information. We may also publish user information with legal requirements to enforce our User Agreement and protect the rights and property of Iztia, our users, or others. We may provide non-personal user information to other third parties for marketing, advertising, or other purposes. For Facebook Users, Iztia may use your Facebook ID, name, email, first name, and last name to register or log into our web.
(2) User Information transferring: We will transfer user information with your explicit consent. or We will transfer user information when user information, as a business asset, is involved in case of a merger, acquisition, or bankruptcy, and the new corporate or organization that possess such information will remain subject to this Privacy Policy. Otherwise, your consent will be required.
(3) Disclosure of User Information: We will disclose user information with your explicit consent or under applicable laws, legal processes, legal departments, and enforceable government requests.
(4) Protection of Iztia and Other Parties: We may publish user information when appropriate to comply with the law, enforce our User Agreement, or protect the rights, property Iztia, our users, or others. We may exchange information with other companies and organizations to prevent fraud and reduce credit risk. Except as outlined above, you will receive notice when user information might be shared with third parties, and you can choose not to share the information.
- Cookies
We use cookies, pixels, and other technologies ("cookies") to recognize your browser or device and learn more about your interests with essential features and services for additional purposes, including:
Recognizing you when you sign in to use our services.
Providing you with product recommendations, personalized content, and other customized features and services.
Keeping track of your specified preferences.
Respecting your preferences, such as whether or not you would like to see interest-based ads. You may set your preferences through Your Account. We will keep track of items stored in your cart, conduct research and diagnostics to improve Iztia's content, products, and services. We will deliver content (e.g., ads) relevant to your interests on Iztia website and third-party sites. This allows us to measure and analyze the performance of our services.
Iztia allows users to take advantage of some of our essential features based on Cookies. If you block or reject our cookies, you will not be able to add items to your Cart, proceed with payment, or use any Iztia products and services that require you to sign in. Approved third parties may also set cookies when you interact with Iztia services, including search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of Iztia. You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. However, you may have to manually adjust some preferences every time you visit a site, and some features and services may not work properly. Iztia will not use Cookies for any other purposes than stated in this Privacy Policy.
VII. How Does Iztia Protect User Information?
We design our systems with your security and privacy in mind, working to protect the security of your personal information during transmission by using encryption protocols and software. User information is a significant part of our business, and we will not sell or leak it to others.
We take all possible measures to ensure that irrelevant personal information is not collected. We will only keep your personal data for as long as required for the purposes set out in this Privacy Policy unless an extended storage period is necessary or required to comply with any legal obligations. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures may require proof of identity before disclosing personal information to you. Our devices offer security features to protect them against unauthorized access and data loss. You can control these features and configure them based on your needs. You are responsible for protecting your password and your computers, devices, and applications against unauthorized access. Be sure to sign off when finished using a shared computer. Keep your username and password appropriately. Iztia will encrypt your password and take other security measures to ensure that your information is not lost, misused, or altered. Despite our best efforts, no security measures are perfect or impenetrable in information technology. We are accountable for any unauthorized access, disclosure, alteration, or damage of data that harms your legitimate interests due to the inappropriate maintenance of our facility or equipment. Iztia will take all necessary measures to prevent or reduce the risk if your information is leaked due to force majeure but will not be liable for your loss in such cases. In the event of a security breach regarding your personal data, we will promptly notify you of the general status, possible impacts, measures taken or to be taken, advice on preventing or reducing the risk, remedy measures, etc. We will notify you of the security breach via email, mail, phone, push notification, etc., and will make an announcement in a reasonable and effective way when unable to notify every user. We will also report the arrangement of the security breach to the regulatory authority as required at the same time.
VIII. Are children allowed to use Iztia Service?
Our website and service are intended for adults only. Children should not create accounts without the consent of their parents or guardians. Iztia does not sell products for purchase by children. We sell children's products for purchase by adults. We only collect personal information from children with the consent of the child's parent or guardian. Such information will only be used or disclosed under applicable laws, with the explicit consent of the child's parent or guardian, or for the protection of children. Relevant data will be deleted once we discover that we have collected personal information of children without the consent of the child's parents or guardian.
- Modification
By choosing to use Iztia Service, any dispute regarding your use or privacy will be subject to this Privacy Policy. If you have any questions regarding Iztia's Privacy Policy, please contact us with a specific description. We will endeavor to respond. Our business changes constantly, and our Privacy Policy will also change. You are responsible for checking our websites frequently to see recent changes. Unless otherwise stated, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of user information collected in the past without your consent.
- How to Get in Touch with Us?
If you have any questions, opinions, or suggestions, please contact us via support@iztia.com. We will respond within a reasonable period. If you are not satisfied with our response, especially when your legitimate interests are harmed due to our handling of your personal information, you can contact our customer support for a settlement through amicable negotiation, and you reserve the right to file a lawsuit in a court with jurisdiction over Iztia’s place of business in the UAE.